Active services الخدمات النشطة
5Available in the service catalogServicesالخدمات
Manage available request services and customer visibility.
Internal services الخدمات الداخلية
1Visible to authorized staffCustomer visible الخدمات الظاهرة للعملاء
5Available for customer selectionInactive services الخدمات غير النشطة
1Excluded from customer selectionService setupإعداد الخدمة
Services listقائمة الخدمات
Ticket request
طلب تذكرة
Requests for employee or retiree ticket support.ActiveنشطCustomer visibleظاهر للعملاء
Categoryالتصنيف
Travel support
Eligibilityالأهلية
Active employees and approved retirees.
Availabilityالتوفر
Available during standard service hours.
Booking modification
تعديل حجز
Changes to an existing booking reference.ActiveنشطCustomer visibleظاهر للعملاء
Categoryالتصنيف
Travel support
Eligibilityالأهلية
Customers with an existing booking reference.
Availabilityالتوفر
Available when booking support is open.
Refund request
طلب استرداد
Refund review for eligible tickets.ActiveنشطCustomer visibleظاهر للعملاء
Categoryالتصنيف
Finance
Eligibilityالأهلية
Customers with an eligible ticket number.
Availabilityالتوفر
Available during finance review hours.
Travel changes
تغييرات السفر
Requests to adjust current travel arrangements.Inactiveغير نشطCustomer visibleظاهر للعملاء
Categoryالتصنيف
Travel support
Eligibilityالأهلية
Customers with a current itinerary.
Availabilityالتوفر
Unavailable while policy review is in progress.
Technical support
الدعم الفني
Help with portal access and service request issues.ActiveنشطCustomer visibleظاهر للعملاء
Categoryالتصنيف
Portal support
Eligibilityالأهلية
Portal users and registration applicants.
Availabilityالتوفر
Available during support hours.
Staff assistance
مساندة الموظفين
Administrative service coordination for staff users.ActiveنشطInternal onlyداخلي فقط
Categoryالتصنيف
Operations
Eligibilityالأهلية
Authorized staff and administrators.
Availabilityالتوفر
Available during staff operating hours.